The Company:
Founded in 2001 as the largest non-governmental telecommunications company in Switzerland, Sunrise Communications AG connects private and business customers through TV, mobile, fixed-line, and online services.
Successfully Achieved Goal:
Sunrise Information Desktop as a Tailored Workspace
Our individually customized Java intranet application allows employees to add and manage various content on their personal information desktop. The foundation for this is widgets, which are templates grouped in teams but are individually expandable.
Seamless Integration through Powerful Interface Technology
For maximum efficiency and flexibility, information is retained in its original systems (marketing platforms, databases, or websites) and is displayed on the personal information desktop only when needed, thanks to powerful interface technology.
Contemporary and Highly Flexible Customer Management Tool
The Sunrise Information Desktop has proven to be a highly flexible instrument in customer management, enabling the Sunrise Contact Center to access the currently needed information more targeted, faster, and efficiently. This allows them to respond appropriately and promptly to customer inquiries.