Intelligent FAQ Software for the Swiss Federal Office of Public Health

zehnplus rapidly deployed an intelligent FAQ software for the Swiss Federal Office of Public Health during the COVID-19 pandemic, enhancing user support and prompting consideration for broader application.

The Coronavirus epidemic has led to numerous questions within the population. The FOPH (Federal Office of Public Health) decided to collaborate with zehnplus to integrate an intelligent FAQ software solution on its website.

In a very short time, the four-language, state-of-the-art search technology-based, and tailored FAQ solution was implemented. zehnplus’ FAQ software combines artificial intelligence with a knowledge database, allowing website users to quickly access the desired answers.

zehnplus’ FAQ software dynamically lists the most important question/answer pairs. Thanks to the AI-based FAQ search, the timeliness, popularity, and relevance of FAQ entries are calculated, creating a dynamic ranking for search queries. The user interface is intuitive, featuring a clear and minimalist design that seamlessly integrates into the existing layout and design of the FOPH website.

With zehnplus’ FAQ software, the FOPH aims to build trust with visitors by providing them with individual and precise information and support.

The FAQ solution can enhance the quality of customer service for companies and organizations by relieving employees of the task of answering frequently asked questions. This allows them more time for personalized support. Additionally, the FAQ software establishes powerful knowledge management with flexible roles and permissions systems and workflows within the organization.

“Due to the Coronavirus epidemic, we needed a quick solution for frequently asked questions (FAQ) on the FOPH website. zehnplus implemented a four-language, intelligent FAQ software to answer questions related to the Coronavirus in record time. We are extremely satisfied with the provided solution and the collaboration with the experienced and flexible partner, zehnplus. Currently, we are considering expanding the use of the zehnplus FAQ software to other thematic areas.”

– Franziska Gallati, Responsible for internal and online communication at FOPH

The zehnplus team sincerely thanks the FOPH for the trust placed in them and the smooth collaboration.

Client information

Schweizer Bundesamt für Gesundheit BAG

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